BTS Support Center
Need support? BTS will help route your request.
Use the search assistant below to browse the knowledge base, troubleshoot common issues, or submit a support request directly to the BTS engineering team.
For faster support, include your business name, affected system, what happened, and a screenshot if available.
Urgent issue? If this affects live leads, appointments, email, payments, client communication, or security, mark it as high or critical priority when submitting your request.
Do not submit passwords, security codes, credit card numbers, or sensitive client information through this form.
Submit a Support Ticket
Book a dedicated time slot with a BTS technician.
After submitting a Managed IT Support ticket, reserve a slot in the service queue so our team can assist you at a scheduled time. This keeps support organized and ensures your issue gets dedicated attention.
Submit a Managed IT Support ticket first
You must submit a Managed IT Support support ticket before reserving a service-queue slot. This links your booking to your issue and routes it to the correct team.
Booking Locked
Submit a Managed IT Support support ticket to unlock the service-queue calendar.
Submit a Managed IT Support TicketBTS Secure Remote Support
Start a secure remote support session with a BTS technician.
If a BTS technician has provided you with a support code, click below to begin your secure remote session. Remote access is only started with your permission and should only be used when you are actively working with a BTS support representative.
Security Warning: Only join a remote support session if you are speaking directly with a verified BTS technician. BTS will never ask for your password during a remote support session.
Connect to a Technician
Enter your support code on the next page to securely connect your device.
Start Remote Support SessionPowered by ScreenConnect.
Managed by Business Technology Systems.
Live Third-Party Outage Monitor
Real-time status for Google Workspace, Microsoft 365, Azure, AWS, and major ISPs — sourced from each provider's official status page.
Google Workspace / Gmail
Status feeds are embedded directly from each provider's official status page when permitted. Providers that block iframe embedding for security are linked out to their live status pages instead. BTS-managed service status is shown below.
Managed Technology Resources
Explore self-service topics
Guides and workflows for the systems BTS configures and protects.
Mission Control
BTS's centralized platform for managing your technology, users, devices, and support.
BTS Vault
Secure password and credential management for your organization, built for teams.
Microsoft 365
Guides for Outlook, Teams, OneDrive, SharePoint, and the Microsoft 365 admin portal.
Google Workspace
Help with Gmail, Google Calendar, Drive, Meet, and Workspace administration.
Cybersecurity
Threat protection, multi-factor authentication, phishing response, and security best practices.
Password and Account Security
Reset, recover, and secure accounts, plus guidance on strong credentials and MFA.