Knowledge Base
Help articles & FAQs
Search across all BTS support topics, or browse by category.
Getting started with BTS Support
How to request help, what to expect from your support agreement, and how BTS manages your technology.
How to submit an effective support request
Tips for including the right details so BTS can resolve your issue faster.
Understanding urgency levels
How to choose the right urgency for your request so BTS can prioritize correctly.
How to reset a forgotten password
Steps to reset a password and when to contact BTS for account access help.
Enabling multi-factor authentication (MFA)
Why MFA matters and how to set it up on your BTS-managed accounts.
How to recognize phishing emails
Common signs of phishing and what to do if you receive a suspicious message.
Set up Outlook on a new device
How to configure Outlook and sign in to your Microsoft 365 mailbox.
Troubleshooting email delivery issues
What to check when email isn't arriving or sending as expected.
Connecting to BTS Vault
How to access BTS Vault and store credentials securely for your team.
Mission Control overview
What Mission Control is and how it centralizes your technology, users, and support.
Troubleshooting Wi-Fi connection issues
Quick checks for slow or dropping wireless connections.
Requesting a data restore
How to request a file, folder, or mailbox restore from BTS-managed backups.