BTS provides managed technology support for your business. This guide explains how to get help quickly and what to expect.
How to request support
The fastest way to get help is to submit a support request through the Support Center. Every request is tracked, assigned a reference number, and routed to the right team. You can also browse the knowledge base for self-service answers.
What happens after you submit a request
BTS reviews your request and responds according to the terms of your support agreement. Urgency levels help us prioritize: critical issues that stop business operations are handled first.
Your support agreement
Response times, covered systems, and escalation paths are defined in your managed services agreement. If you're unsure what's covered, contact your Business Technology Advisor.