Remote Support
Secure remote assistance
BTS can securely connect to managed devices when remote assistance is required.
If you already have the BTS remote support agent installed, submit a support request first and our team will use the approved remote-access tools to assist you. Remote sessions are always initiated by BTS after a request is reviewed.
Request remote assistance
Submit a support request so the session is tracked and authorized.
Request Remote AssistanceDownload remote support tool
Only download or run this when instructed by a BTS advisor.
Download Remote Support ToolNotice: Only download or run a remote support tool when instructed by BTS.
Security notice: BTS will never ask you to provide passwords through an unsecured form, email, or chat. Always use approved channels.
Remote sessions are not unattended. A BTS advisor initiates the connection after reviewing your request, and you may end the session at any time.