This Privacy Policy describes how Business Technology Systems (“BTS”) handles information you submit through the BTS Support Center athttps://support.btsystems.io.

Information we collect

When you submit a support request, we collect your name, business name, email address, phone number (if provided), and the details of your request, including any affected users, devices, locations, and files you attach. We also collect limited technical information such as your IP address for security and rate limiting.

How we use information

We use the information you provide to diagnose and resolve your support request, to communicate with you about your request, and to maintain a record of support activity. We may use aggregated, de-identified information to improve our services.

Data security

BTS will never ask you to provide passwords through an unsecured form, email, or chat. Support requests are transmitted over encrypted connections and stored in approved systems. Access is restricted to authorized BTS personnel.

Data retention

We retain support request records for the duration of your support agreement and as needed to provide and improve our services, in accordance with applicable law.

Contact

For privacy questions, contact BTS through the Contact BTS page.