These Terms govern your use of the BTS Support Center at https://support.btsystems.io, operated by Business Technology Systems (“BTS”).

Support requests

Submitting a support request creates a tracked record with BTS. BTS will review your request and respond according to the terms of your support agreement. The Support Center does not promise a specific response time unless defined in your agreement.

Remote support

Remote assistance is initiated by BTS after a request is reviewed. You should only download or run a remote support tool when instructed by BTS. You may end a remote session at any time.

Acceptable use

You agree to provide accurate information and not to misuse the Support Center, including submitting fraudulent, abusive, or excessive requests. BTS may rate-limit or restrict access to protect the service.

Service availability

The Support Center is provided on a reasonable-effort basis. Service status is published on the Service Status page. This Support Center does not claim 24/7 emergency support unless configured for your account.

Contact

For questions about these Terms, contact BTS through the Contact BTS page.