A well-described request helps BTS diagnose and resolve your issue faster. Include as much of the following as possible.
Include the basics
Provide your name, business, and the best way to reach you. Mention the affected user and device if it isn't you.
Describe the issue clearly
Explain what you were doing, what you expected, and what happened instead. Note any error messages exactly as they appear.
Add reproduction steps
If you can reproduce the issue, list the steps. Mark whether it happens always or intermittently.
Attach a screenshot
A screenshot of an error or unexpected behavior often shortens resolution time significantly.