BTS maintains managed backups for covered systems. Restore requests are handled through the support request form.
What to include
Provide the affected system, the file or folder path, and the approximate date of the version you need. The more specific you are, the faster we can restore.
Expected timing
Restore timing depends on the size of the data and the source. BTS will confirm scope and timing after reviewing your request.
Emergency restores
For a restore needed to keep business running, set urgency to 'Critical' and describe the business impact.