Back to knowledge base
Microsoft 365
Updated August 22, 20263 min read

Set up Outlook on a new device

How to configure Outlook and sign in to your Microsoft 365 mailbox.

BTS-managed Microsoft 365 accounts can be set up on a new device in a few steps.

Sign in to Outlook

Open Outlook and choose 'Add account'. Enter your BTS-managed work email and password. Complete the MFA prompt when it appears.

Install the desktop apps

Sign in at portal.office.com to install the full Microsoft 365 suite if it isn't already on the device.

Need help?

If sign-in fails repeatedly, submit a support request with the category 'Email or Microsoft 365' and include the exact error message.

Was this helpful?

Still need help?

Submit a support request and BTS will respond per your support agreement.

Request support